Shipping policy

Orders will be dispatched within 1 business day.

Track Your Order

Tracking becomes active within 12–24 hours once Australia Post scans your parcel.
You can follow your parcel using the link provided in your email.

Delivery Timeframes

Metro Areas: 1–4 business days
Rural & Regional Areas: 3–7 business days

99% of orders arrive within these timeframes. If yours doesn't, contact us and we'll begin investigating.

Stock & Dispatch Notice

Due to high demand and supply chain variables, some items may experience temporary stock delays.
Manufacturing and supplier lead times are beyond our control and may affect dispatch timeframes.
We'll notify you if your order is affected by extended delays.

Delivery Exceptions

While uncommon, Australia Post may experience delays due to:

Public holidays
Severe weather
Remote area routing
High-volume periods

If anything slows your delivery, we're here to help.

Need Assistance?

If you have questions or something doesn't look right with your order, contact our support team at support@getlockd.com.au. We're here to make sure you're looked after.